What is the tonhds.com return policy?
While most items are returnable, they are subject to the following guidelines:
Proper Conditions for Return and Credit
Returned merchandise must be in new condition with its original packing and accessories intact. Items purchased over 1 year ago will not be considered in new condition.
If your return is regarding an item, such as a TV or laptop, we recommend post mail Tech Advisors at [email protected] prior to returning because many issues can be resolved over the email.
Products under a manufacturer's warranty which have service center only restrictions and are not operating properly must be repaired according to the procedures/repair centers specified in the User Manual, and may not be returned to tonhds's. for a list of categories
If you have ordered one of these non-returnable items, please inspect the item carefully and if possible, refuse delivery of incorrect or damaged products. Once the item has been accepted it will be deemed to be the correct item and in good working condition. Any issues that arise after the item is signed for must be resolved through the manufacturer's warranty.
We regret that tonhds's cannot cover the cost of shipping for products returned due to buyer's remorse.
See for instructions on returning an item online. tonhds's selects the highest quality Merchandise for our Members and stands behind the products we sell. If you are not completely satisfied with your purchase, you are entitled to a refund or exchange, with the above limitations. You may return your item at any tonhds's Club location. Please bring the item and order information to the member services desk at your local club.